Thank you for using Cognito AI! We are committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

1.1 Account Information

When you create an account with Cognito Chat, we collect:

• Authentication Data: When you sign up using Google OAuth or other authentication providers, we collect your name, email address, and profile picture from your authentication provider.
• Account Details: User ID, account creation date, and authentication method.

1.2 Chat and Usage Data

• Conversation History: Your chat messages, AI responses, and conversation metadata (timestamps, model used, etc.) are stored to provide you with persistent chat history and improve your experience.
• Usage Metrics: We track your daily request count, subscription plan, and feature usage to enforce plan limits and improve our service.

1.3 Billing Information

If you subscribe to a paid plan, payment processing is handled by Paddle, our third-party payment processor. We do not store your credit card or payment details on our servers. Paddle collects and processes payment information according to their privacy policy. We only receive subscription status, plan details, and transaction IDs from Paddle.

1.4 Technical and Analytics Data

• Device and Browser Information: IP address, browser type, device type, and operating system.
• Cookies and Local Storage: We use cookies to maintain your session, remember your preferences, and provide authentication.

2. How We Use Your Data

We use the collected information for the following purposes:

• Service Delivery: To provide AI chat functionality, maintain your conversation history, and manage your account.
• Authentication and Security: To verify your identity, secure your account, and prevent unauthorized access.
• Billing and Subscriptions: To process payments, manage subscriptions, enforce usage limits, and provide customer support.
• Service Improvement: To analyze usage patterns, improve AI model performance, fix bugs, and develop new features.
• Communication: To send service updates, billing notifications, and respond to your inquiries.

3. Third-Party Services and Data Sharing

3.1 AI Model Providers

When you use Cognito Chat, your messages are sent to third-party AI providers (such as OpenAI, Anthropic, Google, Meta, and others) to generate responses. These providers process your messages according to their own privacy policies. We recommend reviewing the privacy policies of these AI providers to understand how they handle your data.

3.2 Payment Processor

We use Paddle as our payment processor for subscription billing. Paddle processes all payment information, including credit card details. Please review Paddle's Privacy Policy for more information.

3.3 Other Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may disclose your information only in the following circumstances:

• Legal Compliance: When required by law, court order, or government request.
• Service Providers: With trusted service providers who help us operate our platform (hosting, analytics, etc.), under strict confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You can delete your chat history at any time through your account settings. If you close your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Portability: You can access and download your chat history and account data through your account settings.
• Correction: You can update your account information at any time.
• Deletion: You can delete individual chats or your entire account. To delete your account, contact us at hello@cognetic.app.
• Opt-Out: You can unsubscribe from marketing emails by clicking the unsubscribe link in any email.

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our service.

8. Children's Privacy

Cognito Chat is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hello@cognetic.app.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@cognetic.app.